As reported on GrowthHackers Trending:
“Research suggests that many of the challenges people identify with using chatbots are related to the conversational aspects of this tech. This includes “too many unhelpful responses” and “unnecessary pleasantries.”
So, making sure your chatbot speaks well and is helpful will have an impact on business success.
The key is conversational design
Let’s take a look at how businesses can build chatbot scripts that are helpful to customers.
Source: GrowthHackers Trending
Date: 2020 05 18
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