As reported on Seth Godin’s Blog :
“Once an organization reaches scale, particularly if it feels like a monopoly, it’s tempting to “take profits.”
This means less investment, fewer staff and a lot less care. Those things are expensive. Easier to simply keep the money.
And those things involve emotional effort. Easier to simply point to the bottom line, as if that’s the point.
Lazy managers dump the emotional labor on overworked frontline staff instead of creating systems that create value for everyone.
And lazy shareholders reward quarterly earnings instead of understanding the long-term ramifications of failing to serve customers.
“We don’t care, we don’t have to,” is often the last slogan once-great institutions have emblazoned on their door.
”
Source: Seth Godin’s Blog
Author: Seth Godin
Date: 2020 08 23
PS To People Who Want To Find Must-Read Content but Can’t Get Started:
Get Rid of That Information Overload!
We read everything and we keep only Pro Content about:
- Business #Strategy
- #Startups Strategy
- #Growth Hacking
- Artificial Intelligence #ai
Why do we do it? Because #SharingIsCaring